Serenity Care PACE Newsletter: Q2 2026 Edition
Read about our quality improvements and meet some of our staff in our 2026 Q2 newsletter here.
A New Home for Newton
Serenity Care PACE Newton is moving! We’re excited to announce that our Newton center will soon be relocating to a new, modern building designed to better serve our participants, families, and community. Opening soon!
Simulation Lab Partnership
Serenity Care partnered with International Health Solutions to host a simulation lab for nurses, giving our clinical team hands-on training in a realistic, low-risk environment.
Welcome to the Team
Serenity Care welcomed two new hires this quarter:
- Sergey Titarenko — Driver
- Luz Lopez — Community Engagement Specialist
Enrollments
Do you know someone who would benefit from PACE services? Our team is always ready to help — notify us today.
Adult Day Health
Participants continued to enjoy a full slate of activities at our Adult Day Health programs this quarter.
Growing Census
Our overall participant census kept climbing, reaching 646 participants in July — up from 612 a year prior — continuing the steady upward trend at both the Springfield and Newton centers.
Quality Improvement
Enrollment and disenrollment trends were tracked closely across both sites, with Newton disenrollments trending down over the past year. Falls without injury in Springfield fell to 8.7% after holding near 14% for several quarters, then ticked back up to 12.4% in the most recent quarter. Grievances per 100 participants trended downward overall at both centers, though Newton saw a slight uptick in its most recent quarter. ER visits and hospital admission rates were monitored closely, with Newton ER visits reaching 10.9% in May before easing back to 4.38% by June.
I-SAT Satisfaction Survey
Serenity Care received a 100% satisfaction rating in Transportation and Behavioral Wellness, 98% in Social Work, and 96% in Medical Care — continuing to meet or exceed state and national benchmarks. Transportation, Behavioral Wellness, Social Work, Medical Care, Rehabilitation Services, and Health Care Specialists remain organizational strengths.
Participant Satisfaction vs. National & MassPACE
Our June 2026 quality indicators show Serenity Care outperforming the national average, with a 91% overall satisfaction score matching MassPACE’s overall score and topping the national average of 87.5%. Transportation led the way at 100%, well above the 93% national and MassPACE averages.
Get More Data & Reporting in the Newsletter
If you’d like a copy of our quarterly newsletter from Q2 of 2026, you can download it here.
Subscribe to Our Newsletter
Every quarter, we send out an update to show how we’re following through on our commitment to excellence in care. To get on our email list to receive our quarterly newsletter via email, please email us at info@serenitypace.org to request that you be added to the list.
