Contact Us

Please use the form below to request more information or to say hello. We look forward to serving you!

    Find Us

    Serenity Care PACE
    604 Cottage St.
    Springfield, MA 01104

    info@serenitypace.org
    (413) 241-6321

    Primary Contact

    Olga Demchuk, RN, MSN
    Serenity Care PACE Director
    (413) 241-6321

    Important Numbers

    Authorization Phone: (413) 241-6321
    Authorization Fax: (413) 747-3979
    Eligibility & Intake: (413) 241-6321
    TTY: (413) 734-5440
    Claims Inquiry: (413) 241-8967
    Appointments: (413) 241-6321

    Claims Submission

    By Mail: 

    Peak TPA
    P.O. Box 21631
    Eagan, MN 55121

    Electronic Submission:
    EDI Payer ID: 27034

    Grievances & Appeals

    Follow a manual added link

    How to File an Appeal Document

    Follow a manual added link

    How to File a Grievance Document

    Follow a manual added link

    Grievance Reporting Form

    Follow a manual added link

    Appointment of Representative Form

    “Since becoming a Serenity Care PACE participant, I am surrounded by attention, understanding, and kindness.”

    VERA D.

    “We would have never imagined that becoming participants in the Serenity Care PACE program with such warm and caring individuals like yourselves is a reality.”

    Yelena K.

    OUR COMMUNITY PARTNERS

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