Contact Us
Please use the form below to request more information or to say hello. We look forward to serving you!
Find Us – Newton
Serenity Care PACE
149 California Street
Newton, MA 02458
(617) 699-5815
info@serenitypace.org
Facebook
Primary Contact – Newton
Bozhena Kogan, RN
Serenity PACE Newton Director
Important Numbers – Newton
Authorization Number: (617) 699-1929
Authorization Fax: (617) 699-1929
TTY English: (800) 720-3480
TTY Spanish: (866) 930-9252
Toll-Free: (888) 715-3367
Claims Inquiry: (617) 699-1929
Appointments: (617) 699-1929
Russian Language Line: (617) 699-1929
Find Us – Springfield
Serenity Care PACE
604 Cottage St.
Springfield, MA 01104
(413) 241-6321
info@serenitypace.org
Facebook
Primary Contact – Springfield
Olga Demchuk, RN, MSN
Serenity PACE Springfield Director
Important Numbers – Springfield
Authorization Number: (413) 241-6321
Authorization Fax: (413) 747-3979
TTY English: (800) 720-3480
TTY Spanish: (866) 930-9252
Toll-Free: (888) 715-3367
Claims Inquiry: (413) 241-8967
Appointments: (413) 241-6321
Grievances & Appeals
Use the attached form to appoint a representative to act on your behalf for your claim, appeal, grievance or request. By signing this form and appointing this representative, you agree that the representative will be the main contact and have authority to make requests, present evidence, get information, and receive all communication about your action. This person may see your personal medical information.
www.cms.gov/Medicare/CMS-Forms/CMS-Forms/CMS-Forms-Items/CMS012207
Once you complete the form, please submit it to Serenity Care PACE:
For Springfield Participants
Mail / In-person:
604 Cottage Street
Springfield, MA 01104
Fax: (413) 747-3979
For Newton Participants
Mail / In-person:
149 California Street
Newton, MA 02458
Fax: (617) 916-0946