Contact Us

Please use the form below to request more information or to say hello. We look forward to serving you!

    Find Us – Newton

    Serenity Care PACE
    149 California Street
    Newton, MA 02458

    (617) 699-5815
    info@serenitypace.org
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    Primary Contact – Newton

    Bozhena Kogan, RN
    Serenity PACE Newton Director

    Important Numbers – Newton

    Authorization Number: (617) 699-1929
    Authorization Fax: (617) 699-1929

    TTY English: (800) 720-3480
    TTY Spanish: (866) 930-9252
    Toll-Free: (888) 715-3367
    Claims Inquiry: (617) 699-1929
    Appointments: (617) 699-1929
    Russian Language Line: (617) 699-1929

    Find Us – Springfield

    Serenity Care PACE
    604 Cottage St.
    Springfield, MA 01104

    (413) 241-6321
    info@serenitypace.org
    Facebook

    Primary Contact – Springfield

    Olga Demchuk, RN, MSN
    Serenity PACE Springfield Director

    Important Numbers – Springfield

    Authorization Number: (413) 241-6321
    Authorization Fax: (413) 747-3979

    TTY English: (800) 720-3480
    TTY Spanish: (866) 930-9252
    Toll-Free: (888) 715-3367
    Claims Inquiry: (413) 241-8967
    Appointments: (413) 241-6321

    Grievances & Appeals

    Use the attached form to appoint a representative to act on your behalf for your claim, appeal, grievance or request. By signing this form and appointing this representative, you agree that the representative will be the main contact and have authority to make requests, present evidence, get information, and receive all communication about your action. This person may see your personal medical information.

    www.cms.gov/Medicare/CMS-Forms/CMS-Forms/CMS-Forms-Items/CMS012207

    Once you complete the form, please submit it to Serenity Care PACE:

    For Springfield Participants

    Mail / In-person:
    604 Cottage Street
    Springfield, MA 01104
    Fax: (413) 747-3979

    For Newton Participants

    Mail / In-person:
    149 California Street
    Newton, MA 02458
    Fax: (617) 916-0946

    Since becoming a Serenity Care PACE participant, I am surrounded by attention, understanding, and kindness.

    Vera J, enrolled 03/01/2023

    We would have never imagined that becoming participants in the Serenity Care PACE program with such warm and caring individuals like yourselves is a reality.

    Carol H, enrolled 02/01/2021

    OUR COMMUNITY PARTNERS

    Join our growing network of providers and partners

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